This Refunds & Cancellations Policy explains how billing, trials, cancellation, and refunds work for paid plans on MakersFuel, operated by Cogaid Solutions Private Limited. It forms part of our Terms of Service. If there is any conflict between the two, the Terms of Service govern.

1. Free trial

New users are eligible for a 3-day free trial of paid plans. The trial is available once per user and cannot be re-activated, extended, or transferred. A valid payment method is required to start the trial so we can activate your subscription immediately after it ends.

You can cancel the trial at any time before it expires by opening the employee from the My Employees column and clicking Cancel Subscription in the Actions panel, or by emailing [email protected]. If you cancel before the trial ends, you will not be charged. If you do not cancel, your subscription will automatically convert to a paid plan at the then-current price on the day the trial ends.

2. Billing and auto-renewal

Paid subscriptions renew automatically on a monthly or annual basis (whichever plan you chose) until cancelled. By subscribing you authorize Paddle, our Merchant of Record, to charge your payment method on each renewal date at the then-current price for your plan. Paddle handles invoicing and applicable taxes (VAT, GST, sales tax) based on your billing address.

We will send a renewal reminder to the email address on your account before annual renewals and before any material price changes take effect.

3. Refund policy

MakersFuel paid plans are generally non-refundable once the Service has been used. Subscribing to a MakersClaw AI employee immediately provisions a dedicated container, allocates compute, memory, and storage resources, and (where you elect) starts running the AI employee — all of which constitute use of the Service.

Refundable: within 14 calendar days of the charge, only if the Service has not been used. In practice, this almost exclusively applies when instance provisioning has failed on our side and you were never able to access your AI employee. If you can log in, your instance is healthy, and your AI employee is running, the Service has been used and the charge is non-refundable.

Not refundable:

• subscriptions where the instance has been successfully provisioned, regardless of how much you actually interacted with it;
• unused time remaining in a billing period after you cancel;
• wallet funds (consumed, accumulated, or unused);
• downgrades from a higher plan to a lower plan;
• failure to cancel the free trial before it converted to a paid plan;
• dissatisfaction with AI output quality, since AI models are probabilistic and outputs are not guaranteed;
• account suspensions or terminations resulting from a breach of our Terms of Service.

4. EU / UK consumers: right of withdrawal

If you are a consumer in the European Union or the United Kingdom, distance-selling law normally gives you a 14-day right of withdrawal from the date of purchase. That right is preserved in full so long as the Service has not been used. Because subscribing immediately provisions a dedicated MakersClaw instance and starts consuming compute, memory, and storage resources allocated solely to you, performance of the Service begins on subscription. You expressly request that performance begin immediately at checkout and acknowledge that, in accordance with Article 16(m) of EU Directive 2011/83/EU and the equivalent UK Consumer Contracts Regulations 2013, you lose your right of withdrawal once performance has begun. The practical effect is the same as the policy in section 3: refunds are available within 14 days only when the instance has not been provisioned and the Service was therefore not made available to you.

5. How to request a refund

If your instance failed to provision, or you believe your situation otherwise qualifies for a refund, email [email protected] within 14 days of the charge with:

• the email address on your MakersFuel account;
• the Paddle order ID or transaction ID;
• a short description of what happened (e.g., "instance stuck in provisioning," "could not connect to my AI employee").

We will investigate, respond within 5 business days, and issue a refund through Paddle if eligibility is confirmed. Approved refunds typically appear on your statement within 5 to 10 business days. If we confirm the issue was not on our side and the Service was made available to you, the original charge stands.

5a. Goodwill refunds (discretionary)

Beyond the cases above, we may at our sole discretion issue a refund as a gesture of goodwill in clear-cut situations such as:

• an unauthorized charge due to account compromise, verified on investigation;
• a duplicate charge caused by a payment-processor error;
• a prolonged Service outage attributable to us that materially prevented you from using your paid plan;
• any refund we are legally required to make under mandatory consumer-protection law in your country of residence.

6. Cancelling your subscription

Each MakersClaw AI employee has its own subscription, and each is cancelled independently. You can cancel at any time:

• open the employee from the My Employees column, then in the Actions panel click Cancel Subscription; or
• email [email protected] from the email address associated with your account, telling us which employee you want to cancel.

Cancellation takes effect at the end of your current billing period. You will retain full access to paid features until that date. No partial refunds are issued for the unused portion of a billing period, except where required by law.

7. Plan changes

You can upgrade or downgrade your plan at any time from your account settings. Upgrades take effect immediately and are billed pro-rata through Paddle. Downgrades take effect at the start of the next billing period; we do not refund the difference for the current period.

8. Price changes

We may change subscription prices from time to time. If we change the price of your plan, we will notify you at least 30 days before the change takes effect on your next renewal. You can cancel before the change takes effect if you do not accept the new price.

9. Failed payments

If a renewal payment fails, Paddle will retry the charge a few times over several days. If payment continues to fail, your paid features will be downgraded or suspended until the balance is settled. You are responsible for keeping your payment method up to date.

10. Taxes

Paddle, as our Merchant of Record, calculates, collects, and remits applicable taxes (VAT, GST, sales tax) based on your billing location. Each successful payment generates a Paddle receipt that is emailed directly to the address on your account. If you need a copy of an invoice or a corrected invoice (for example, with company name or VAT ID added), email [email protected] with your account email and the order ID and we will retrieve it for you.

10a. Chargebacks and disputes

If you believe a charge is incorrect, please contact us first at [email protected]. We commit to responding to billing disputes within 5 business days. If we fail to respond within that window, you may escalate the dispute to your bank or card issuer.

Filing a chargeback with your bank without first giving us the opportunity to resolve the issue is a breach of our Terms of Service. On receipt of a chargeback we may suspend or terminate the affected account, revoke any wallet balance associated with the disputed payment, and bar future use of the Service until the dispute is resolved and any associated fees have been paid. Valid billing errors will be refunded directly by us without requiring a chargeback.

11. Consumer rights

Nothing in this policy limits any non-waivable rights you have under applicable consumer-protection law, including the Indian Consumer Protection Act, 2019, and applicable EU/UK consumer legislation. Where such rights apply and conflict with this policy, those rights prevail.

12. Contact

Billing or refund questions? [email protected]. Include your account email and order ID so we can help quickly.